Our customer service department and sales representatives are available to assist you, and continue to adapt so we can provide outstanding service with safety in mind.
Our hours currently are 8:00 AM - 5:00 PM CST.
If you have an outstanding hardware order with Fabricut, please confirm that your ship-to address is still valid and that UPS is able to ship there during this time. Fabricut’s hardware customer service team continues to take orders on all our hardware brands. We are experiencing backorders due to supply chain issues and the below shipping times are based on in-stock items. Delivery times will vary due to backorders and are subject to change:
Finished Product lead times, effective April 22, 2022:
Side Panels and Draperies - 4 weeks.
Roman Shades - 4 weeks.
Top Treatments - 5 weeks.
All COM Orders - 4 weeks.Effective immediately, Quick Ship Panels will now be shipping in 12/14 days.
Our Finished Product representatives are available to assist you with any order inquiries and are here to help.
Manufacturing in all sectors of the economy have been challenged over the past 18 months and Fabricut Furniture is no exception. Several factors contribute to the long delays – originally it was COVID closures and overall higher employee absenteeism in staffing, combined with unprecedented demand for home furnishings. While this has stabilized over the past 60-90 days, worker shortages of secondary suppliers that service our furniture manufacturing have caused both delays and shortages of materials needed to produce the final product.
We do expect this to improve over the coming months, but predicting a return to “normal” lead times remain a difficult task. As a result, much longer than normal lead times are to be expected as the manufacturing sector absorbs and finds solutions to these ongoing challenges.
All new orders have an approximate lead time (including shipping) of 21 to 22 weeks.
Our Furniture Specialists are available to assist you with any order inquiries and are here to help.
Corporate Showroom Status Updates
Atlanta, GA - Open to customers | EMAIL MANAGER
Chicago, IL -Open to customers | EMAIL MANAGER
Costa Mesa, CA - Open to customers | EMAIL MANAGER
Dallas, TX - Open to customers | EMAIL MANAGER
Houston, TX - Open to customers | EMAIL MANAGER
Los Angeles, CA - Open to customers | EMAIL MANAGER
New York, NY -Open to customers | EMAIL MANAGER
San Francisco, CA - Open to customers | EMAIL MANAGER
Tulsa, OK - Open to customers | EMAIL MANAGER
Our website provides several resources to customers, including the ability to:
Review Order History
Configure and Order Finished Product Window Treatments
Configure and Order Quick Ship Drapery Panels and Hardware Sets
Configure and Order Fabricut Furniture
Order Drapery Hardware
Access the Download Center for easy access to Price Lists, Library Updates, Finished Product resources, Furniture resources and Hardware resources, and more.
In spite of the reality of this moment, Fabricut remains open for business in the comprehensive way our reputation demands. Our employees are ready to serve and support our customers, adapting as necessary to provide you with outstanding service as always. As this situation evolves, we promise to maintain a line of communication. Please let us know how we can help maintain a sense of normalcy during this uneasy time.
We appreciate your continued loyalty and support of Fabricut and our family of brands.