Fabricut Corporate Updates and Lead Times

 

Customer Service

Our customer service department and sales representatives are available to assist you, and continue to adapt so we can provide outstanding service with safety in mind.

Our hours currently are 8:00 AM - 5:00 PM CST.

EMAIL CUSTOMER SERVICE

800-999-8200

 

 

Hardware

If you have an outstanding hardware order with Fabricut, please confirm that your ship-to address is still valid and that UPS is able to ship there during this time. Fabricut’s hardware customer service team continues to take orders on all our hardware brands. We are experiencing backorders due to supply chain issues and the below shipping times are based on in-stock items. Delivery times will vary due to backorders and are subject to change:

  • Trend and Fabricut hardware orders are experiencing shipping delays. We are now quoting lead times of 4-5 weeks.
  • Quick Ship Hardware Sets are shipping approximately within 1-4 business days of order receipt.
  • Paris Texas Hardware is experiencing delays and we are quoting 4-6 week lead times.
  • The Finial Company is experiencing delays and we are quoting 4-6 week lead times.
  • Byron & Byron is shipping its normal 2-3 week lead time.

EMAIL HARDWARE CUSTOMER SERVICE

800-763-1348

 

 

Finished Product

Finished Product lead times, effective February 6, 2023:

Side Panels and Draperies - 5 weeks.

Roman Shades - 4 weeks.

Top Treatments - 4 weeks.

All COM Orders - 5 weeks.

Effective June 3rd, 2022, Quick Ship Panels will now be shipping in 10 days.

Our Finished Product representatives are available to assist you with any order inquiries and are here to help.

EMAIL FINISHED PRODUCT

800-777-5351

 

 

Furniture

All new orders have an approximate lead time of 10 weeks. Lead time does not include shipping.

Our Furniture Specialists are available to assist you with any order inquiries and are here to help.

EMAIL FURNITURE

833-662-7043

 

Corporate Showroom Status Updates

Atlanta, GA - Open to customers | EMAIL MANAGER

Chicago, IL -Open to customers | EMAIL MANAGER

Costa Mesa, CA - Open to customers | EMAIL MANAGER

Dallas, TX - Open to customers | EMAIL MANAGER

Houston, TX - Open to customers | EMAIL MANAGER

Los Angeles, CA - Open to customers | EMAIL MANAGER

New York, NY -Open to customers | EMAIL MANAGER

San Francisco, CA - Open to customers | EMAIL MANAGER

Tulsa, OK - Open to customers | EMAIL MANAGER

 

Fabricut Website

Our website provides several resources to customers, including the ability to:

Place Orders

Request CFAs

Check Stock

Order Memos

Create Quotes

Review Order History

Configure and Order Finished Product Window Treatments

Configure and Order Quick Ship Drapery Panels and Hardware Sets

Configure and Order Fabricut Furniture

Order Drapery Hardware

Access the Download Center for easy access to Price Lists, Library Updates, Finished Product resources, Furniture resources and Hardware resources, and more.

If you do not yet have a website login with Fabricut, please contact us to get set up today -

EMAIL CUSTOMER SERVICE

In spite of the reality of this moment, Fabricut remains open for business in the comprehensive way our reputation demands. Our employees are ready to serve and support our customers, adapting as necessary to provide you with outstanding service as always. As this situation evolves, we promise to maintain a line of communication. Please let us know how we can help maintain a sense of normalcy during this uneasy time.

We appreciate your continued loyalty and support of Fabricut and our family of brands.