Fabricut's headquarters in Tulsa remains open in all regards.
We continue to ship orders daily practicing CDC safety guidelines including social distancing and frequent sanitizing of all work areas to ensure the safety of customers and employees.
For regular updates on Fabricut's response to COVID-19, please refer to this page regularly for information and resources available. We understand this is a challenging time for many, and we are here to offer our continued support to customers.
Our customer service department and sales representatives are available to assist you, and continue to adapt so we can provide outstanding service with safety in mind.
Our hours currently are 8:00 AM - 5:00 PM CST.
If you have an outstanding hardware order with Fabricut, please confirm that your ship-to address is still valid and that UPS is able to ship there during this time. Fabricut’s hardware customer service team continues to take orders on all our hardware brands but shipping times vary depending on the brand and are subject to change:
Finished Products have an approximate lead time of 5-6 weeks from receipt of fabric, except on Quick Ship Panels, which are shipping per the below lead times:
All Quick Ship 5-Day Panels are shipping in approximately 10 business days.
All Quick Ship 10-Day Panel orders are shipping in approximately 15 business days.
Due to the unexpected second round of COVID-19, Finished Product staffing and production has again been greatly affected. There is a strong possibility that we won’t be able to meet the previously posted Holiday deadlines on every order entered before the 11/16 holiday deadline. This deadline was posted prior to new CDC guidelines being released that resulted in more shut-downs and large groups of staff being quarantined.
Our production team is still working six days a week to complete and ship orders as quickly as possible. As our valued customer, we want you to be aware of our current situation so you could plan accordingly for orders that have scheduled installs based on those previously published deadlines.
Our Finished Product representatives are available to assist you with any order inquiries and are here to help.
FurnitureAll Fabricut Furniture orders have an approximate lead time (including shipping) of 11 to 13 weeks.
Our Furniture Specialists are available to assist you with any order inquiries and are here to help.
Corporate Showroom Status Updates
Atlanta, GA - Open to customers; masks required | EMAIL MANAGER
Chicago, IL -Open to customers; masks required | EMAIL MANAGER
Costa Mesa, CA - By appointment only; masks required | EMAIL MANAGER
Dallas, TX - Open to customers; masks required | EMAIL MANAGER
Houston, TX - Open to customers; masks required | EMAIL MANAGER
Los Angeles, CA - By appointment only; masks required | EMAIL MANAGER
New York, NY -Open to customers; masks required | EMAIL MANAGER
San Francisco, CA - By appointment only; masks required | EMAIL MANAGER
Tulsa, OK - Open to customers; masks required | EMAIL MANAGER
Our website provides several resources to customers, including the ability to:
Review Order History
Configure and Order Finished Product Window Treatments
Configure and Order Quick Ship Drapery Panels and Hardware Sets
Configure and Order Fabricut Furniture
Order Drapery Hardware
Access the Download Center for easy access to Price Lists, Library Updates, Finished Product resources, Furniture resources and Hardware resources, and more.
In spite of the reality of this moment, Fabricut remains open for business in the comprehensive way our reputation demands. Our employees are ready to serve and support our customers, adapting as necessary to provide you with outstanding service as always. As this situation evolves, we promise to maintain a line of communication. Please let us know how we can help maintain a sense of normalcy during this uneasy time.
We appreciate your continued loyalty and support of Fabricut and our family of brands.